Terms & Conditions

Last updated: [EFFECTIVE DATE]

1. About us and these Terms

These Terms and Conditions (the "Terms") govern your access to and use of the website available at agenor.bi (the "Website") and, together with any separate written agreement, the provision of our business analytics and web development services (the "Services").

The Website and the Services are operated by:

• [LEGAL ENTITY NAME] ("Agenor", "we", "us", "our"), a company incorporated under Greek law in the form of a [LEGAL FORM, e.g. Ιδιωτική Κεφαλαιουχική Εταιρεία (Ι.Κ.Ε.)]
• Registered seat / address: [STREET ADDRESS], Thassos, [POSTCODE], Regional Unit of Kavala, Greece
• General Commercial Registry (Γ.Ε.ΜΗ.) No.: [ΓΕΜΗ NUMBER]
• VAT number (Α.Φ.Μ.): [VAT NUMBER] — Tax Office (Δ.Ο.Υ.): [TAX OFFICE]
• Email: [GENERAL EMAIL] · Telephone: [PHONE]

This company information is published in accordance with Presidential Decree 131/2003 (transposing the E-Commerce Directive 2000/31/EC) and Article 5 of that Decree.

By accessing the Website or engaging us for Services, you confirm that you have read, understood and accepted these Terms. If you do not accept them, please do not use the Website or the Services.

2. Definitions

• "Client" means any natural or legal person who engages us to provide Services.
• "Consumer" means a natural person acting for purposes outside their trade, business, craft or profession, within the meaning of Law 2251/1994.
• "Deliverables" means any reports, dashboards, analyses, datasets, source code, designs, websites, applications or other materials we create for a Client under a Service Agreement.
• "Service Agreement" means the specific proposal, quotation, statement of work, order form or contract that we and a Client sign or otherwise agree in writing for a defined engagement.
• "Content" means all text, graphics, logos, software and other material made available on the Website.

3. Our Services

We provide, among other things, business intelligence and data analytics, data visualisation and reporting, and the design, development, deployment and maintenance of websites and web applications. The precise scope, deliverables, timelines, fees and acceptance criteria for any engagement are set out in the applicable Service Agreement. In the event of any conflict between these Terms and a signed Service Agreement, the Service Agreement prevails for that engagement.

Descriptions of Services on the Website are for general information only and do not constitute a binding offer. Requesting a quote through the Website is an invitation to us to make a proposal; a contract is formed only when a Service Agreement is agreed in writing.

Our Services are directed at businesses, professionals and organisations. The Website's quote-request process is intended for use in a business capacity, and by submitting a quote request you confirm that you are acting for purposes relating to your trade, business, craft or profession. Where we nonetheless contract with a Consumer, the additional protections in Section 13 apply.

4. Use of the Website

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use of the Website. In particular, you must not:

1. use the Website in any way that breaches applicable Greek, EU or other law;
2. attempt to gain unauthorised access to the Website, the server on which it is stored, or any connected server, computer or database;
3. introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful material;
4. carry out any automated data collection (scraping, harvesting, crawling) without our prior written consent;
5. reproduce, duplicate, copy, resell or otherwise exploit any part of the Website contrary to these Terms.

We reserve the right to suspend or withdraw access to the Website, in whole or in part, at any time and without notice where reasonably necessary.

5. Client obligations

Where you engage us for Services, you agree to:

1. provide accurate, complete and timely information, materials, access and cooperation reasonably required for us to perform;
2. hold all necessary rights, licences and consents (including any data protection legal basis) for any data, content or materials you supply to us;
3. comply with all laws applicable to your use of the Deliverables; and
4. designate a competent point of contact to give instructions and approvals.

We are not liable for any delay or failure to perform to the extent caused by your failure to meet these obligations.

6. Fees, invoicing and payment

6.1 Fees are as stated in the applicable Service Agreement and are exclusive of VAT and any other applicable taxes or duties, which will be added where required by law.

6.2 Unless the Service Agreement states otherwise, we may require a deposit or advance payment before commencing work, and we may invoice in stages or by milestone.

6.3 Invoices are payable within [e.g. 14] days of the invoice date, by the methods stated on the invoice.

6.4 Without prejudice to our other rights, we may charge statutory default interest on late payments in commercial (business-to-business) transactions in accordance with Law 4152/2013 (transposing Directive 2011/7/EU on combating late payment in commercial transactions), and we may suspend Services and/or withhold Deliverables until overdue amounts are paid in full.

6.5 Refunds and cancellation are governed by Section 7 (commercial terms) and, where you are a Consumer, by the mandatory rights in Section 13.

7. Deposits, cancellation and refunds

7.1 Nature of the Services. Our Services are bespoke professional services, scoped and delivered in stages under a Service Agreement. Fees reflect work performed and results produced rather than a returnable product. This Section sets out our commercial refund and cancellation terms; where you are a Consumer, the mandatory rights in Section 13 also apply and prevail to the extent of any conflict.

7.2 Deposits. We may require a deposit or advance payment before work begins. A deposit reserves capacity and covers initial work (such as discovery, planning and set-up) and is non-refundable once that work has commenced, except where we fail to deliver the corresponding work or where mandatory law requires otherwise.

7.3 Stage and milestone payments. Where a project is invoiced in stages or milestones, each payment covers the work completed and accepted up to that stage. Fees for a completed and accepted stage are non-refundable.

7.4 Cancellation by the Client. You may cancel an ongoing engagement in accordance with the applicable Service Agreement. On cancellation you remain liable to pay for (a) all Services performed up to the effective date of cancellation, and (b) any non-cancellable third-party costs we have reasonably committed on your behalf (for example licences, domains, hosting, paid media or stock assets). Any prepaid amount that exceeds the value of Services performed and committed costs at the point of cancellation will be refunded to you within a reasonable period.

7.5 Third-party and pass-through costs. Amounts we pay to third parties on your behalf are governed by those third parties' own terms and are generally non-refundable once purchased, even where the overall project is cancelled.

7.6 Non-conforming work. If a Deliverable does not conform to the agreed specification, please tell us promptly and give us a reasonable opportunity to investigate and remedy it. Our primary remedy is to correct or re-perform the non-conforming work; a refund (in whole or in part) will be considered where re-performance is not possible or appropriate. Nothing in this Section limits any mandatory remedy available to Consumers.

7.7 Requesting a refund. Refund requests should be sent to [GENERAL EMAIL] with the relevant invoice or project reference, the amount and the reason. Approved refunds are made to the original payment method unless otherwise agreed.

8. Intellectual property

8.1 Website Content. All intellectual property rights in the Website and its Content are owned by or licensed to Agenor and are protected by Greek and EU law. Nothing in these Terms transfers any such rights to you.

8.2 Pre-existing materials. Each party retains ownership of intellectual property it owned before an engagement, including our proprietary tools, frameworks, libraries, know-how and methodologies ("Agenor Materials").

8.3 Deliverables. Unless the Service Agreement provides otherwise, and subject to full payment of all applicable fees, we assign or grant to the Client the rights in the bespoke Deliverables specified in the Service Agreement. Where Deliverables incorporate Agenor Materials or third-party or open-source components, these are licensed (not assigned) on the terms set out in the Service Agreement and/or the applicable component licences.

8.4 Portfolio. Unless otherwise agreed in writing, we may reference the Client's name and describe the general nature of the work performed for marketing and portfolio purposes, excluding any confidential information.

9. Confidentiality

Each party may receive confidential information of the other. Each party agrees to keep the other's confidential information secret, to use it only to perform its obligations, and not to disclose it except to personnel and subcontractors who need to know it and are bound by equivalent obligations. This clause does not apply to information that is or becomes public through no breach, was lawfully known before disclosure, or must be disclosed by law or competent authority.

10. Data protection

Our processing of personal data through the Website and in providing the Services is described in our Privacy Policy and Cookie Policy, which form part of these Terms. Where, in providing the Services, we process personal data on behalf of a Client (for example when analysing datasets or operating systems the Client controls), we act as a processor and the Client acts as the controller; such processing is governed by a separate data processing agreement concluded in accordance with Article 28 of the General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and Law 4624/2019.

11. Warranties and disclaimers

11.1 We will provide the Services with reasonable skill and care and in accordance with the applicable Service Agreement.

11.2 Except as expressly stated in these Terms or a Service Agreement, and to the fullest extent permitted by law, the Website and its Content are provided "as is" and "as available", and we exclude all implied warranties, conditions and terms. We do not warrant that the Website will be uninterrupted, error-free or free of harmful components, or that the information on it is complete or up to date.

11.3 Analytics outputs, forecasts and recommendations are provided to support your decision-making and do not constitute financial, legal, tax or other professional advice. You remain responsible for your own business decisions.

11.4 Nothing in these Terms limits or excludes any warranty or right that cannot be limited or excluded under mandatory law, including the statutory rights of Consumers.

12. Limitation of liability

12.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any liability that cannot be excluded or limited under applicable law.

12.2 Subject to Section 12.1, and to the fullest extent permitted by law, we shall not be liable for any loss of profits, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss arising out of or in connection with the Website or the Services.

12.3 Subject to Sections 12.1 and 12.2, our total aggregate liability arising out of or in connection with a given engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees paid by the Client to us for that engagement in the [e.g. twelve (12)] months preceding the event giving rise to the claim.

12.4 The limitations in this Section 12 do not apply to a Consumer to the extent they would deprive the Consumer of rights guaranteed by mandatory Greek consumer law.

13. Consumers

This Section applies only where you are a Consumer (a natural person acting outside your trade, business or profession). It reflects your mandatory rights under Law 2251/1994 (transposing the Consumer Rights Directive 2011/83/EU) and prevails over Sections 7 and 12 to the extent of any conflict.

13.1 Your statutory rights are preserved. You benefit from the mandatory protections of Law 2251/1994 and other applicable consumer legislation, and nothing in these Terms affects those rights.

13.2 14-day right of withdrawal. For distance and off-premises contracts, you generally have the right to withdraw within 14 days without giving any reason. The period starts from the day the contract is concluded (for service contracts) or the day you receive digital content, as applicable.

13.3 How to withdraw. Inform us of your decision by a clear statement — for example, an email to [GENERAL EMAIL] or a letter to our registered address — before the 14-day period expires. You may use the model withdrawal form, but you are not obliged to.

13.4 Effect and refund. If you validly withdraw, we will reimburse all payments received from you, using the same means of payment you used, within 14 days of being informed of your decision, subject to Sections 13.5 and 13.6.

13.5 If you asked us to start during the cooling-off period. If you expressly requested that we begin performing during the 14-day period, you must pay an amount proportionate to the Services provided up to the moment you inform us of your withdrawal.

13.6 When the right is lost. Under Law 2251/1994 the right of withdrawal does not apply, or is lost, in particular where: (a) the Service has been fully performed and performance began with your prior express consent and your acknowledgement that you would lose the right on full performance; (b) we supply digital content not on a tangible medium and performance began with your prior express consent and acknowledgement that you thereby lose the right; or (c) the contract is for goods or services made to your specifications or clearly personalised (which includes most bespoke development and analytics work). Because our Services are typically custom-made, we will normally ask for this consent and acknowledgement before starting work.

13.7 Alternative dispute resolution. If a dispute cannot be resolved directly, you may refer the matter to a competent alternative dispute resolution body, in particular the Hellenic Consumers' Ombudsman (Συνήγορος του Καταναλωτή), Leof. Alexandras 144, 114 71 Athens, Greece — www.synigoroskatanaloti.gr. (The former EU Online Dispute Resolution platform was discontinued on 20 July 2025 pursuant to Regulation (EU) 2024/3228 and is no longer available.) This does not affect your right to bring proceedings before the competent courts.

14. Third-party links and services

The Website and Deliverables may contain links to, or integrate, third-party websites, platforms or services that we do not control. We are not responsible for their content, availability, security or privacy practices, and their inclusion does not imply endorsement. Your use of third-party services is subject to their own terms.

15. Term, suspension and termination

15.1 These Terms apply while you use the Website. Engagement-specific term and termination provisions are set out in the applicable Service Agreement.

15.2 We may suspend or terminate your access to the Website or the Services with immediate effect if you materially breach these Terms or applicable law, or fail to pay undisputed sums when due, subject to any mandatory consumer protections.

15.3 Provisions which by their nature should survive termination (including Sections 6, 7, 8, 9, 10, 11, 12, 13, 17 and 18) survive.

16. Force majeure

We are not liable for any failure or delay in performance to the extent caused by events beyond our reasonable control, including natural disasters, fire, flood, epidemic, war, civil unrest, acts of government, failure of utilities or telecommunications, cyber-attacks, or failures of third-party providers.

17. Governing law and jurisdiction

17.1 These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Greece.

17.2 Subject to Section 17.3, the courts of Kavala, Greece shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

17.3 Where you are a Consumer, this choice of law and jurisdiction does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence, and you may bring proceedings in the courts designated by applicable EU consumer-protection rules.

18. General

18.1 Changes. We may amend these Terms from time to time. The version in force is the one published on the Website, bearing the date above. Material changes affecting an ongoing engagement will be notified to the affected Client.

18.2 Severability. If any provision is found to be invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be replaced by a valid one that most closely reflects its intended effect.

18.3 No waiver. Our failure to enforce any provision is not a waiver of it.

18.4 Assignment. You may not assign or transfer your rights or obligations without our prior written consent. We may assign these Terms to a successor of our business.

18.5 Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy and any applicable Service Agreement, constitute the entire agreement between you and us regarding their subject matter.

18.6 Notices. Notices to us should be sent to [GENERAL EMAIL] or to our registered address above.

19. Contact

Questions about these Terms can be sent to [GENERAL EMAIL] or to [LEGAL ENTITY NAME], [STREET ADDRESS], Thassos, [POSTCODE], Kavala, Greece.